Start a Claim

Thank you for taking the time to contact Mannington Residential Flooring. Our Customer Care Representatives are available Monday through Friday between 9:00 a.m. to 5:30 p.m., Eastern Standard Time at 1-800-FLOOR-US (1-800-356-6787) to assist you personally. To file a claim online, please take a moment to complete the form below.

* Required Fields

Some required fields are incomplete. Please complete the following items:

1. Who is filing the claim?

1b. Distributor Contact Information:

Name:
Company:
Phone:
Email:

1b. Installer Contact Information:

Name:
Company:
Phone:
Email:

1b. Builder Contact Information:

Name:
Company:
Phone:
Email:

1b. Other Contact Information:

Name:
Company:
Phone:
Email:

2. Tell us about who purchased the flooring:

* First Name:
* Last Name:
* Address:
 
* City:
* State:
* Zip Code:
* Phone Number:
Cell Number:
Work Number:
* Email Address:
(xxx@yyy.zzz)

3. Tell us about the store where flooring was purchased (if applicable):

Store Name:
Contact Person:
Address:
 
City:
State:
Zip Code:
Phone Number:
Fax Number:
Email Address:
(xxx@yyy.zzz)

Did you notify the store of your concern?

* 4. What type of flooring was purchased?

* Floor Type:

Style Name/Pattern Number:

Date Purchased:

Date Installed:

Size of Installed floor:

4b. How was the Vinyl Installed?
4b. How was the Wood Installed?
4b. How was the Laminate Installed?
4c. What is the padding used?
4b. How was the Adura Installed?
4b. How was the Sobella Installed?
5. Who installed the flooring?
* 6. How many square yards/feet are involved?
* 7. When was the problem first noticed?
8. What rooms are the flooring installed in?

9. What is the underlayment over the sub-flooring?

10. What is the sub-floor?

11. How is the flooring being maintained?
12. Please describe the problem

13. Upload photos

  • Uploads are optional
  • 2MB per file limit
  • If you use dial-up Internet service, photo upload may take a few minutes.
  • You may upload scans of receipts, Word documents or other relevant file types.
File 1:
File 2:
File 3: